Privacy Policy

badge 1. Information We Collect

Depending on how you interact with Aster Travel, we may collect the following categories of information:

settings_suggest 2. How We Use Your Information

We may use your personal information for purposes including:

• Responding to enquiries and requests
• Providing quotations and proposals
• Arranging and managing travel
• Managing corporate travel programmes
• Coordinating flights, accommodation and transportation
• Planning and executing MICE events
• Planning and coordinating destination weddings
• Communicating with travellers, clients, delegates, guests, vendors and service providers
• Processing bookings and service requests
• Managing payments, invoices and billing
• Providing customer support
• Verifying information where necessary
• Improving our website, services and customer experience
• Sending service-related communications
• Sending promotional or marketing communications where permitted and where applicable
• Preventing fraud, misuse, security incidents or unlawful activity
• Complying with applicable legal, regulatory and contractual obligations
• Protecting our rights, property and business interests

We will seek to use personal information only for lawful and relevant purposes connected with our business and the services requested by you.

hub 3. Travel and Third-Party Service Providers

Travel arrangements often require us to share relevant information with third-party service providers. Depending on the services requested, these may include:

• Airlines and other transportation providers
• Hotels and accommodation providers
• Visa and immigration service providers
• Destination management companies
• Event venues
• Wedding venues and wedding service providers
• Local transportation providers
• Tour and activity providers
• Event production and logistics partners
• Technology and booking platforms
• Payment processors and financial institutions
• Insurance providers, where applicable
• Government authorities, embassies, consulates or other authorised entities where required

We share only information that is reasonably necessary for the relevant service, booking, event, travel arrangement, or legal requirement.

Third-party providers may process personal information in accordance with their own privacy policies and applicable laws.

payments 4. Payment Information

Where payments are made through third-party payment gateways or financial institutions, payment information may be collected and processed directly by the relevant payment service provider.

Aster Travel generally does not require you to provide complete payment-card information through ordinary website enquiry forms.

You should review the applicable privacy and security terms of the payment provider used for your transaction.

cookie 5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Enable essential website functionality
• Remember preferences
• Understand website usage
• Measure website performance
• Improve user experience
• Support analytics and marketing activities, where applicable

You may be able to control or disable certain cookies through your browser settings. However, disabling some cookies may affect website functionality.

Where required by applicable law, we will obtain appropriate consent for non-essential cookies or similar technologies.

campaign 6. Marketing Communications

If you have provided your contact information and where permitted by applicable law, we may contact you regarding:

• Travel services
• Corporate travel solutions
• MICE services
• Destination wedding services
• Special offers or promotions
• New services
• Travel-related information and updates

You may opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.

Opting out of marketing communications will not prevent us from sending essential service-related or transactional communications.

share 7. Sharing and Disclosure of Personal Information

We do not sell your personal information to third parties.

We may disclose or share personal information where reasonably necessary:

• To provide services requested by you
• To complete travel or event arrangements
• With trusted service providers and business partners
• With technology, hosting, booking, CRM, analytics or communication providers
• To process payments
• To comply with applicable laws, regulations, court orders or lawful governmental requests
• To prevent fraud, security threats or unlawful activity
• To protect the rights, property or safety of Aster Travel, our clients or others
• In connection with a merger, acquisition, restructuring, sale of assets or similar business transaction

Where we engage third-party service providers to process personal information on our behalf, we expect them to handle such information in accordance with applicable contractual and legal requirements.

public 8. International Transfers of Information

Travel services may involve destinations, suppliers, hotels, airlines, event partners or technology providers located outside India.

Where necessary to provide the services requested by you, relevant personal information may therefore be transferred to or processed in other countries.

Aster Travel will take appropriate measures for such processing in accordance with applicable data-protection laws and regulations.

security 9. Data Security

We take reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure or destruction.

These measures may include appropriate administrative, technical and organisational safeguards.

However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

folder_delete 10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Providing requested services
• Maintaining business and transaction records
• Meeting contractual obligations
• Complying with applicable legal and regulatory requirements
• Resolving disputes
• Preventing fraud or misuse
• Enforcing agreements and protecting our legal interests

When personal information is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable requirements.

gavel 11. Your Rights

Subject to applicable law and the circumstances of the processing, you may have rights relating to your personal information, including the ability to:

• Request information about the personal data we process about you
• Request correction or updating of inaccurate or incomplete information
• Request deletion or erasure of personal information where applicable
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications
• Raise a grievance regarding the processing of your personal information
• Exercise other rights available to you under applicable data-protection laws

Requests may be submitted using the contact details provided in this Privacy Policy. We may need to verify your identity before processing certain requests.

child_care 12. Children's Privacy

Our website and services are primarily intended for adults and businesses.

We do not knowingly seek to collect personal information directly from children except where such information is legitimately required as part of a travel, event, or destination wedding arrangement and is provided by a parent, guardian, authorised representative, or other lawful source.

If you believe that personal information relating to a child has been provided to us improperly, please contact us so that we can review and take appropriate action.

open_in_new 13. Third-Party Websites and Links

Our website may contain links to third-party websites, booking platforms, social media platforms, airlines, hotels, travel partners, or other external websites.

Aster Travel is not responsible for the privacy practices, content, security, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

corporate_fare 14. Data Provided by Organisations

In the case of corporate travel or MICE services, a company or organisation may provide personal information relating to its employees, delegates, travellers, or participants.

The organisation providing such information is responsible for ensuring that it has the appropriate authority or lawful basis to provide the information to Aster Travel for the relevant purpose.

Aster Travel will process such information for the purposes for which it has been provided and in accordance with applicable law.

update 15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technologies, or applicable laws and regulations.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

We encourage you to periodically review this page for the latest information about our privacy practices.

contact_support 16. Grievances and Privacy Enquiries

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, you may contact us at:

We will make reasonable efforts to review and respond to privacy-related requests and grievances in accordance with applicable law.

verified_user 17. Consent

By using our website and voluntarily providing personal information to Aster Travel, you acknowledge that you have read this Privacy Policy and understand how your information may be collected and processed for the purposes described above.

Where consent is required under applicable law, we will seek the appropriate consent before processing your personal information for such purposes.